FREQUENTLY ASKED QUESTIONS
Chauffeur Hire

WE'RE HERE TO HELP

Your chauffeur will be dressed smartly upon arrival – He/she will arrive 10-15 minutes before the scheduled booking time. All of our chauffeurs and vehicles are licensed by the local authority. Being punctual, professional and going that extra mile is what we know best. Our fleet is updated every 4-5 years which undergo regular maintenance to ensure every journey is smooth, comfortable and safe. 

Please go to “BOOK NOW” page and fill out our web booking form. Or feel free to get in touch via live chat on whatsapp, email: info@mohsafcars.com OR give us a call on 01174276786 / Whatsapp: 07733936729. We accept all forms of payment  – For corporate clients only, we accept weekly/monthly invoicing.

We offer the following: WiFi, mineral water, phone charger and refreshments to keep you well connected throughout the journey. Any other special requests i.e. newspaper, magazines will also be provided for your journey. And of course, this is all provided free of cost to our clients.

Our chauffeurs will be polite and discreet at all times. If the client(s) would like to talk or ask questions then the chauffeur will be more than happy to respond. We like to follow a statement *what is said in the car, stays in the car*.

Our chauffeur will be holding a name-board. If for whatever reason you’re unable to find, chauffeur can be contacted via number provided on your booking confirmation. Please do not leave the terminal. Your chauffeur will assist with any luggage to and from the vehicle.

Yes, we monitor all flights so we will do our utmost best to arrive according to your arrival time.

If for any reason you are delayed further (i.e. hold ups at customs, baggage, etc) waiting time will be charged at an hourly rate dividing the hour into 15 minute segments. Our private airport transfer service includes 60 minutes of complimentary waiting time.

Yes we do have baby/child seats available. However these will have to be requested upon booking. You will have to fit these yourself according to the law. And of course, no extra charge.

We’re based in Bristol however we operate nationwide. Our most common areas are: Bristol, Bath, Wales, Midlands and London – however we provide our premium chauffeur services anywhere in the South West and beyond.

Our cancellation policy allows you to cancel your booking up to 24 hours before the scheduled pick up time. 

For more information about our policies, please refer to our Terms Of Service page.