– Terms of Service –

 

 

By using our website or app, you (“Customer”) agree to be bound by these Terms and Conditions (“Terms”). These Terms also apply to the supply of all transportation services and other services booked via the website mohsafcars.com, telephone, email, SMS or App.

 

  • If you would like to book with us, Please contact us on 0117 427 6786
  • Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control.
  • The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
  • Customers are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order as well as any subsequent loss of business for the driver for the consequence of their vehicle being off the road.
  • We may subcontract bookings to another private hire operator.
  • By supplying your email address you permit MohSaf Cars to contact you via email, in return, we promise never to supply your email to any third party.
  • We reserve the right to change your vehicle or chauffeur at any time if necessary.
  • Every effort will be made by MohSaf Cars to ensure that our vehicles (or sub-contractors vehicles) arrive on time. It is the responsibility of the Customer to ensure that sufficient time is allowed for completion of the Service. MohSaf Cars give any advice on journey times in good faith but does not guarantee the completion of any journey in any specific time and will not be liable for any direct or consequential loss, delay or inconvenience caused to the Passengers by the actual journey time (including but not limited to flight and hotel costs).
  • Our Chauffeurs will travel by the most appropriate route on the day unless instructed otherwise by the Client at the time of booking.
  • MohSaf Cars vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and MohSaf Cars shall not be held responsible/liable for any loss/damage to such propertv.
  • The Passenger shall be responsible for their luggage and personal items at all times and shall ensure that they are loaded into the vehicle prior to the commencement of the service and unloaded from the vehicle upon completion of the service. MohSaf Cars will accept no responsibility for any loss or damage to luggage and personal items or consequential losses arising as a result of luggage and personal items that are not loaded or unloaded from the Passenger vehicle
  • MohSaf Cars will keep a lost property book and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.
  • MohSaf Cars and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passengers).
  • MohSaf Cars maintains a strict non-smoking policy in all its vehicles.
  • Online quotations do not allow for public and bank holidays like Christmas Day. On Christmas Day, Boxing Day and New Year’s Day, there will be a 50% surcharge on all journeys.
  • All major sporting events such as Cheltenham Racing, Wimbledon and Ascot are charged at premium rate which may mean online bookings for these types of events may not be valid.
  • We do not accept online bookings for wedding journeys. Weddings are a specialist booking and we require that you call the office to discuss and book your wedding journeys.
  • Nothing contained in these terms and conditions can affect the Customers’ statutory rights.

 

– Booking Transportation Services –

  • MohSaf Cars are a South Gloucestershire licensed private hire vehicle operator. As such, we only accept booking requests for chauffeur-driven travel directly from our customers/passengers. We will provide a ‘Booking Confirmation’ – Our chauffeurs are not licensed to accept a booking request.
  • Please only book via our website booking form, email: mohsafcars@gmail.com, or telephone: 0117 427 6786
  • The contract for all bookings is between the customer/passenger (i.e: the company or person booking and paying for the transport service) and MohSaf Cars. MohSaf Cars is responsible for both accepting the booking as well as the provision of the transportation service
  • MohSaf Cars only accept payments directly. Our chauffeurs MAY collect cash as form of payment.
  • Any liability in relation to the transportation services belongs to MohSaf Cars.
  • The Company reserves the right, subject to Private Hire Licensing Law including, but not limited to, the Equality Act 2010 (as amended)), to refuse a Private Hire Booking request or withdraw a Transportation Service. All bookings are subject to availability.

 

– Payment Terms –

  • VAT – All prices are subject to VAT charged at 20%.
  • Payment Terms – All payments are due in full before any bookings are undertaken. Online bookings are charged automatically by MohSaf Cars at the time of booking.
  • Payment Methods – MohSaf Cars accept most Credit or Debit cards including American Express. BACS transfers must be received before any bookings are undertaken.
  • Wedding Bookings – For wedding bookings, a 25% deposit is required at the time of the booking, with the remaining balance due 14 days prior to the actual booking.
  • Changes to Bookings – Any deviations to the original booking price, such as additional waiting time, extra hours, car parking and address changes, will automatically be charged from the debit/credit card that you provided upon booking.
  • Credit Card Statement – The charge on your debit/credit card statement will be shown as MohSaf Cars.
  • Preauthorisation – MohSaf Cars may pre-authorise a user debit/credit card to ensure that there are enough funds to pay for the booking.
  • Multiple credit cards – Customers may link multiple credit cards to a personal or business account. Upon booking, customers may choose their preferred card. In the event that MohSaf Cars is unable to charge the preferred card, it will charge any other cards linked to the customer’s personal or business account.

 

– Business Account Customers –

  • Invoices – All invoices to be paid to MohSaf Cars, within 30 days of the date of the invoice, unless otherwise agreed in writing. MohSaf Cars will provide a detailed invoice at the beginning of each month. This will include a breakdown of all journeys and charges, disbursements, parking and cancellation fees incurred under that business account during the preceding month.
  • Overdue payment – MohSaf Cars reserves the right to suspend customers access to their business account in the event of any overdue payment.
  • Late payment charges – MohSaf Cars reserves the right to be paid all costs for recovering late payment from overdue business account customers. This will include MohSaf Cars administrative costs and any associated costs incurred with lawyers or debt collection agencies. Any delays shall pay interest at 8% above the Bank of England base rate where the Account Customer fails to make payment by the deadline.

 

– Cancellation and Refund Policy –

  • If a booking is cancelled by the Customer within 24 hours of the scheduled travel, 50% of the journey cost will be charged.
  • If a booking is cancelled by the Customer less than 12 hours of the scheduled travel, 100% of the journey cost will be charged.
  • If a wedding booking is cancelled within 7 days of the scheduled travel, the deposit will be non-refundable.
  • If the customer does not appear at the time and place designated as the pickup point (no show) 100% of the journey cost will be payable unless agreed otherwise i.e. change of pick up is less than 1 mile distance. 
        •  

– Coach and Minibus cancellation policy

  • If a coach and minibus booking is cancelled by the Customer between 7 days and 48 hours from the start of the period of hire, 50% of the full cost of the journey will be payable
  • If a coach and minibus booking is cancelled by the Customer less than 48 hours from the start of the period of hire, 100% of the full

 

– Consumer Rights –

  • All trademark rights, copyright, database rights and any other intellectual property rights of any nature relating to MohSaf Cars or MohSaf Cars are exclusively owned by MohSaf Cars and/or its group of companies.
  • MohSaf Cars Worldwide hold copyright for MohSaf Cars™ within the United Kingdom and the rest of the World.
  • MohSaf Cars consumers have legal rights in relation to services that are not performed with professionalism and a duty of care, either by our chauffeurs, or our office team. Advice about the legal rights of consumers is available from:

The Citizens’ Advice Bureau (www.citizensadvice.org.uk)

Trading Standards (www.gov.uk/find-local-trading-standards-office)

 

– Complaints –

  • If the customer has any complaints regarding MohSaf Cars, the customer is encouraged to inform MohSaf Cars as soon as possible, but no later than 7 days after the booking.
  • MohSaf Cars will always try to facilitate an amicable solution to any complaint and may provide a refund or an account credit after the resolution of each case has been carefully looked into.

 

– Data Protection and Privacy –

  • MohSaf Cars guarantees its customers that all their personal data remains safe and private.
  • Any personal data that customers supply to MohSaf Cars upon booking by app, online, email or phone will be used by MohSaf Cars only.
  • MohSaf Cars uses the services of third party payment processors. MohSaf Cars is not responsible or liable for any errors by these payment processors who hold PCI-DSS certification.

 

– Cookies and Privacy –